Refund policy

Refund Policy

Return & Refund Policy

Last updated: October 23, 2026

This policy applies to orders delivered to Germany, Austria, Czechia and Hungary. The same return window, prepaid return-shipping conditions and refund processing times apply in all four countries, subject to mandatory consumer rights under applicable law.

Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

These conditions do not restrict your statutory consumer rights.

How to Start a Return

To request a return, please contact us first at:

Email: YwulkaGolden@gmail.com

Phone: +45 73 75 1250

Please contact us before returning your item so that we can provide return instructions and a prepaid shipping label.

Returns should be sent to:

HH SIMONSEN A/S
Energivej 25
6780 Skærbæk
Denmark

If your return is approved, we will provide a prepaid return shipping label for all approved returns. Customers will not be charged for return shipping on approved returns.

Please do not send returns without first contacting our customer support team. This requirement does not affect your statutory right of withdrawal.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

Where applicable, we will arrange a replacement, repair, or refund in accordance with your statutory consumer rights.

Exceptions / Non-returnable Items

Under our voluntary return policy, the following items may not be eligible for return:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care products that have been opened or used and cannot be returned for hygiene reasons
Hazardous materials
Flammable liquids or gases

We also do not accept returns of gift cards under our voluntary return policy.

Sale items may be returned within the applicable return period, subject to the same conditions as other eligible products.

Returned items that have been damaged due to misuse, improper handling, accidental damage, or normal wear and tear may not be eligible for a full refund under our voluntary return policy.

These exclusions do not override statutory withdrawal rights, legal guarantees, or other mandatory consumer protections.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive the item you want is to return your original item.

Once your return has been approved, you may place a new order for the replacement item.

If an item is defective or incorrect, please contact us so that we can arrange an appropriate solution in accordance with applicable consumer protection laws.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it may no longer be possible to stop shipment.

However, customers retain their applicable statutory right of withdrawal after dispatch and delivery.

If you no longer wish to keep the item after shipment, you may return it in accordance with this Return & Refund Policy and applicable consumer protection laws.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days after receiving your goods, without providing any reason, subject to statutory exceptions.

To exercise this right, please notify us by email at:

YwulkaGolden@gmail.com

You must communicate your decision to withdraw before the 14-day withdrawal period expires.

After notifying us of your withdrawal, you must send the goods back within 14 days.

You may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary.

For valid statutory withdrawals, we will reimburse the payments required by applicable law, including standard outbound delivery charges where applicable.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, refunds under our voluntary return policy will be processed within 10 business days to the original payment method.

For statutory withdrawals, refunds will be made within the deadlines required by applicable law.

If your return is approved under our voluntary return policy, you will receive a full refund of the purchase price of the returned item to your original payment method.

Original shipping charges are generally non-refundable under our voluntary 30-day return policy unless the return is due to our error, including:

Defective items
Damaged items
Incorrect items received

For valid statutory withdrawals, standard outbound delivery charges will be refunded where required by law.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: YwulkaGolden@gmail.com

Phone: +45 73 75 1250

We are committed to providing a fair and transparent return process for all customers.

Contact Us

HH SIMONSEN A/S

Business Address:
Energivej 25
6780 Skærbæk
Denmark

Email:
YwulkaGolden@gmail.com

Phone:
+45 73 75 1250

Company Registration Number (CVR):
30198581

Customer Support Response Time:
We aim to respond to all customer enquiries within 1–2 business days.

Return Address